Cloudimesh

Cloudimesh Terms of Service

Effective date: June 6, 2026
Last updated: June 6, 2026

These Terms of Service ("Terms") are a binding agreement between you and Cloudimesh ("Cloudimesh", "we", "us", or "our") governing access to and use of the Cloudimesh web application, APIs, and related services (collectively, the "Service").

By creating an account, signing in, submitting a registration form, using social sign-in, or otherwise accessing the Service, you confirm that you have read, understood, and agree to these Terms, our Privacy Policy, and our Cookies Policy.

If you use the Service on behalf of an organization, you represent that you have authority to bind that organization, and "you" includes that organization.

1. What Cloudimesh is

Cloudimesh is a multi-tenant cloud and infrastructure management portal. The Service helps authorized users and organizations:

  • create and manage projects and virtual machine (VM) requests;
  • run approval workflows (including pre-approval, submission, review, recall, and preview steps);
  • connect to private and public cloud platforms, including VMware vSphere/vCenter, Nutanix, Huawei Cloud, and Amazon Web Services (AWS), with additional platforms where enabled;
  • manage inventory, including vCenter relationships, VM tagging, datastore tagging, provision mapping, and RV Tools imports;
  • view cost breakdowns, chargeback analytics, and cost management reports;
  • administer organizational tenants, users, groups, roles, permissions, LDAP/AD settings, SMTP settings, and API tokens;
  • receive notifications and operational emails related to projects, approvals, invitations, and team activity; and
  • use optional super-administration features where deployed for platform governance.

Features visible to you depend on your tenant, role, permissions, and administrator configuration.

2. Eligibility

You may use the Service only if:

  • you are at least 18 years old (or the age of legal majority in your jurisdiction);
  • you have been authorized by your organization or Cloudimesh to access the Service; and
  • your access has not been suspended or terminated.

The Service is intended for business and organizational use, not consumer social networking.

3. Accounts and authentication

3.1 Account information

You must provide accurate account information and keep it current. You are responsible for all activity under your account credentials.

3.2 Sign-in methods

Depending on configuration, you may authenticate using:

  • a local email and password account;
  • LDAP/Active Directory credentials mapped to your email domain;
  • Google or Facebook OAuth sign-in, where enabled; or
  • two-factor authentication (2FA), where required or enabled on your account.

If social sign-in is used, we may receive profile information from the identity provider (such as name, email address, and provider user ID) as described in our Privacy Policy.

3.3 Organizational tenants

Cloudimesh uses tenant workspaces (teams). Your access to projects, cloud resources, settings, and data is scoped to tenants where you are a member and to permissions assigned by administrators. Switching tenants may change what you can view or do.

3.4 Account security

You must:

  • keep passwords and authentication factors confidential;
  • not share API tokens except as permitted by your organization;
  • notify your administrator promptly if you suspect unauthorized access; and
  • sign out from shared or public devices.

We may suspend access to protect the Service, your organization, or other users.

4. Acceptable use

You agree not to:

  • access or attempt to access tenants, projects, VMs, credentials, files, audit logs, or infrastructure records without authorization;
  • bypass, disable, or interfere with security, authentication, approval, or permission controls;
  • use the Service to violate applicable law, export controls, contractual obligations, or your organization's policies;
  • upload malware, unlawful content, or content that infringes third-party rights;
  • scrape, probe, or overload the Service except through documented APIs and approved integrations;
  • misrepresent your identity, role, or approval authority;
  • use the Service to provision, modify, or delete infrastructure outside approved workflows; or
  • reverse engineer or copy the Service except where permitted by law.

Administrators may define additional rules for their tenant. Where your organization's internal policy is stricter than these Terms, the stricter rule applies to your use.

5. Projects, approvals, and infrastructure actions

5.1 Your responsibility

The Service provides workflow, catalog, inventory, and reporting tools. You and your organization remain responsible for:

  • the accuracy of project submissions, VM specifications, cost estimates, and supporting documents;
  • approval decisions made through the Service;
  • actions that affect live infrastructure, including provisioning, configuration changes, and decommissioning initiated through connected platforms or orchestration integrations;
  • compliance with internal change-management, security, licensing, and capacity policies; and
  • data uploaded to projects, including files attached for approval or documentation.

Cloudimesh does not guarantee that any request will be approved, provisioned successfully, or free from error.

5.2 Connected cloud and directory systems

When administrators connect external systems (for example, vCenter, Nutanix, Huawei, AWS, Aria, Orchestrator, LDAP, or email servers), the Service may read or write data through those integrations as configured. Your use of connected systems remains subject to the terms and policies of those providers and your organization.

5.3 API tokens

If you create personal access tokens or other API credentials, you are responsible for their use, storage, and revocation. Tokens inherit your permissions and must not be embedded in unsecured applications or shared publicly.

6. Organization administrators

Tenant administrators and super administrators may:

  • invite, disable, or remove users;
  • assign roles, groups, and permissions;
  • configure cloud connections, catalogs, approval workflows, and SMTP settings;
  • import inventory and manage organizational data; and
  • review activity logs and audit records.

Administrators act on behalf of their organization and must use administrative powers lawfully and consistent with internal policy.

7. Intellectual property

Cloudimesh and its licensors retain all rights in the Service, including software, branding, documentation, and underlying technology. Except for the limited right to use the Service as authorized, no license is granted to you.

You retain ownership of content you or your organization submit to the Service. You grant Cloudimesh the rights necessary to host, process, transmit, display, and back up that content solely to operate and improve the Service.

Feedback you provide may be used by Cloudimesh without restriction or compensation.

8. Service availability and changes

We may modify, suspend, or discontinue features to maintain security, comply with law, or improve the platform. Planned maintenance, integration outages, or third-party platform failures may affect availability.

We may update these Terms by posting a revised version and updating the "Last updated" date. Continued use after changes take effect constitutes acceptance. If you do not agree to updated Terms, you must stop using the Service.

Material changes may also be communicated through the Service or by your administrator where appropriate.

9. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

Without limiting the above, Cloudimesh does not warrant that:

  • the Service will be uninterrupted, secure, or error-free;
  • cost estimates, inventory data, or catalog pricing will be complete or current;
  • infrastructure actions will succeed in every environment; or
  • the Service will meet every regulatory or business requirement without additional controls implemented by your organization.

10. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CLOUDIMESH AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AGENTS, AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, REVENUE, DATA, GOODWILL, BUSINESS INTERRUPTION, OR INFRASTRUCTURE OUTAGES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CLOUDIMESH'S TOTAL LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS PAID BY YOUR ORGANIZATION TO CLOUDIMESH FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY, OR (B) USD 100, IF NO FEES WERE PAID.

Some jurisdictions do not allow certain limitations; in those cases, our liability is limited to the fullest extent permitted by law.

11. Indemnification

You agree to defend, indemnify, and hold harmless Cloudimesh from claims, damages, losses, and expenses (including reasonable legal fees) arising from:

  • your use of the Service in violation of these Terms or applicable law;
  • content or data you submit;
  • infrastructure actions you authorize; or
  • your violation of third-party rights or connected platform terms.

12. Termination

You may stop using the Service at any time. Your organization or Cloudimesh may suspend or terminate your access for violation of these Terms, security concerns, inactivity, or end of subscription or deployment.

Upon termination, your right to access the Service ends. Provisions that by nature should survive (including disclaimers, limitations of liability, indemnification, and dispute provisions) will survive.

13. Privacy and cookies

Our Privacy Policy explains how we collect and use personal data. Our Cookies Policy explains how cookies and similar technologies are used. Both are incorporated into these Terms by reference.

14. Governing law and disputes

These Terms are governed by the laws applicable to your organization's agreement with Cloudimesh, excluding conflict-of-law rules, unless mandatory local law requires otherwise.

Before initiating formal proceedings, the parties agree to attempt good-faith resolution through your organization's Cloudimesh administrator and Cloudimesh support channels.

15. General

  • Entire agreement: These Terms, together with the Privacy Policy and Cookies Policy, constitute the entire agreement regarding the Service unless superseded by a signed enterprise agreement.
  • Severability: If any provision is unenforceable, the remainder remains in effect.
  • No waiver: Failure to enforce a provision is not a waiver.
  • Assignment: You may not assign these Terms without consent. Cloudimesh may assign them in connection with a merger, acquisition, or asset sale.
  • Contact: Questions about these Terms may be sent to your organization's Cloudimesh administrator or to Cloudimesh via the contact details published at cloudimesh.com.
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